Support Policy

1. Scope of Support

Xion Health offers support related to research inquiries, service usage, and technical issues with our digital platforms.

2. Contacting Support

 For assistance, you can contact us via email at [admin@xion.health] or through our website’s contact form. Our team is available during business hours (Monday to Friday, 9 AM – 5 PM ).

3. Response Time

We aim to respond to support inquiries within 2 business days. Complex issues may take longer, and we will keep you updated on the progress.

4. Exclusions

Our support does not cover third-party services, custom research requests beyond agreed scopes, or issues arising from external factors beyond our control.

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